CAGS Acceptable Use Policy

Effective Date: 24 June 2026 | Last Updated: 24 June 2026 | Next Review: June 2027

1. Purpose & Scope

This Acceptable Use Policy ('AUP') governs the use of www.cagsgrp.com and any digital services provided by CAGS TOBACCO AND TOBACCO PRODUCTS INDUSTRY AND TRADE JOINT STOCK COMPANY ('CAGS'). It applies to all users, including website visitors, B2B partners, and any individual accessing CAGS's online platforms.

By accessing or using our website, you agree to this AUP. It should be read together with our Terms & Conditions, Privacy Policy, Cookie Policy, and Legal Disclaimer. If you do not agree, you must stop using our website immediately.

2. Eligibility & Age Restriction

Our website is a business-to-business (B2B) resource intended only for registered business entities, licensed importers, authorised distributors, and wholesale trading partners in the tobacco trade.

• You must be at least 18 years of age and acting in a professional business capacity to use this website.
• This website is not directed at individual consumers and is not intended for anyone under 18.
• CAGS does not knowingly collect data from minors; any such data will be deleted on discovery.

3. Permitted Use

You may use this website only for lawful B2B purposes directly related to the tobacco trade industry, including:

• Reviewing CAGS product information and catalogues
• Submitting business enquiries and sample requests
• Downloading publicly available trade documentation
• Contacting CAGS for commercial purposes

4. Prohibited Activities

The following activities are strictly prohibited:

• Introducing viruses, malware, ransomware, or any harmful code into our systems.
• Attempting to gain unauthorised access to any part of our website, servers, or databases, or to circumvent security or access controls.
• Using automated tools, scrapers, crawlers, or bots to extract data from our website without written permission.
• Submitting false, misleading, or fraudulent information through any form or communication channel.
• Using our website to distribute spam, phishing content, or unsolicited commercial communications.
• Impersonating CAGS, its employees, or any third party, or misrepresenting your affiliation with any person or entity.
• Collecting or harvesting personal data of other users or CAGS personnel.
• Using our website in any manner that could damage, disable, overburden, or impair our systems (including denial-of-service activity).
• Attempting to reverse engineer, decompile, or copy any part of our website's code or proprietary content.
• Infringing the intellectual property, privacy, or other rights of CAGS or any third party.
• Using our website for any purpose that violates applicable law, including export control or sanctions regulations.

5. User-Submitted Information & Content Standards

When you submit information through our website (for example, via enquiry or sample-request forms), you agree that:

• The information you provide is accurate, current, lawful, and submitted in your professional capacity.
• You will not submit or transmit any unlawful, defamatory, obscene, infringing, or misleading content.
• You have the right to provide any third-party information you submit and have a lawful basis for sharing it.
• CAGS may use the information you submit to respond to your enquiry and manage the commercial relationship, in accordance with our Privacy Policy.

6. Security & Responsible Vulnerability Disclosure

We welcome good-faith reports of security issues. If you discover a vulnerability, please:

• Report it promptly and privately to info@cagstobacco.com.
• Provide enough detail for us to reproduce and investigate the issue.
• Avoid accessing, modifying, or deleting data that is not your own, and do not disrupt our services.
• Refrain from publicly disclosing the issue until we have had a reasonable opportunity to remediate it.

Do not conduct penetration testing, vulnerability scanning, or any intrusive security testing against our systems without CAGS's prior written permission.

7. Monitoring

CAGS may monitor and log use of its website and systems to maintain security, prevent abuse, and verify compliance with this AUP, in accordance with applicable law and our Privacy Policy. We do not routinely monitor the content of communications except where necessary for these purposes or as required by law.

8. Intellectual Property

All content on our website — including text, brand, trademarks, product designs, catalogues, images, and code — is the property of CAGS or its licensors and is protected by law. You may not reproduce, distribute, modify, or commercially exploit any content without prior written consent. Further detail is set out in our Terms & Conditions.

9. Enforcement & Consequences

CAGS reserves the right to:

• Monitor website usage for compliance with this policy.
• Suspend, restrict, or permanently block access to any user who violates this policy.
• Remove or disable any content or submission that breaches this policy.
• Report any suspected criminal activity to the relevant law enforcement authorities and cooperate with their investigations.
• Take legal action against individuals or entities responsible for breaches that cause harm to CAGS or third parties.

10. Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify and hold CAGS harmless from any losses, damages, claims, liabilities, and reasonable costs arising from your breach of this AUP or your misuse of our website.

11. Disclaimer & Availability

Our website is provided on an 'as is' and 'as available' basis. CAGS does not guarantee uninterrupted or error-free availability and may suspend, withdraw, or restrict all or part of the website for business or operational reasons. Further detail is set out in our Legal Disclaimer.

12. Changes to This Policy

CAGS may update this AUP from time to time to reflect changes in our services, applicable law, or security practices. The 'Last Updated' date at the top of this page shows when it was last revised. Material changes will be communicated via a prominent notice on our website. Continued use of the website after an update constitutes acceptance of the revised policy.

13. Governing Law

This AUP is governed by the laws of the Republic of Turkey. Any disputes shall be subject to the jurisdiction and dispute-resolution provisions set out in CAGS's Terms & Conditions.

14. Reporting Abuse & Contact

If you become aware of any misuse of our website or suspect a security vulnerability, please contact us immediately:

CAGS TOBACCO AND TOBACCO PRODUCTS INDUSTRY AND TRADE JOINT STOCK COMPANY
Fulya Mahallesi, Buyukdere Caddesi, Torun Center A Blok No: 74A, Ic Kapi No: 19, Sisli / Istanbul, Turkey
Email: info@cagstobacco.com
Telephone: +90 212 916 27 27
Website: www.cagsgrp.com

15. Related Policies

• Terms & Conditions: www.cagsgrp.com/terms-and-conditions
• Privacy Policy: www.cagsgrp.com/privacypolicy
• Cookie Policy: www.cagsgrp.com/cookie-policy
• Legal Disclaimer: www.cagsgrp.com/disclaimer